Privacy Policy

Personal Information

When you create an account or use our Service, we may collect:

• Name, email address, and contact information
• Educational institution or professional affiliation
• Account credentials and profile information
• Payment and billing information (processed securely by third-party providers)
• Communication preferences and support interactions

Usage Information

We automatically collect information about how you use our Service:

• Platform usage patterns and session data
• Performance metrics and learning progress
• Device information and browser type
• IP address and general location information
• Cookies and similar tracking technologies

Educational Data

As an educational platform, we collect learning-related data:

• Case completion records and performance scores
• Diagnostic decisions and reasoning patterns
• Learning objectives and progress tracking
• Feedback and evaluation responses

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our educational platform
• Personalization: To customize learning experiences and recommendations
• Progress Tracking: To monitor learning progress and provide feedback
• Communication: To send important updates, support responses, and educational content
• Analytics: To analyze usage patterns and improve our Service
• Security: To protect against fraud, abuse, and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

Our platform uses artificial intelligence to enhance the learning experience:

• Virtual Patient Interactions: AI generates realistic patient responses and scenarios
• Performance Evaluation: AI analyzes diagnostic decisions and provides feedback
• Personalized Learning: AI adapts content difficulty and recommendations based on performance
• Content Generation: AI creates educational scenarios and case studies

We may use anonymized, aggregated data to improve our AI models and algorithms. This data cannot be linked back to individual users.

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform
• Educational Institutions: With your institution if you access the platform through an institutional account
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing your information

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Learning Records: Retained to provide progress tracking and educational insights
• Communication Records: Retained for customer support and legal compliance
• Analytics Data: Anonymized data may be retained indefinitely for research and improvement

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the Contact section.